Customer Care

Return Policy

We want you to be completely satisfied with your purchase. Here's how returns, refunds, and exchanges work at APEX.

Last updated: July 2026

1

Return Eligibility

Items may be returned within 30 days of delivery, provided they are:

  • Unused and in original condition
  • In their original packaging
  • Accompanied by the original receipt or proof of purchase

Certain items such as personalized products, intimate goods, and final sale items are not eligible for return.

2

How to Initiate a Return

To start a return:

  1. Log in to your account and go to your order history
  2. Select the order and items you wish to return
  3. Choose a reason for the return
  4. Print the prepaid return label (if applicable)
  5. Ship the items back to us

Alternatively, you can contact our customer support team for assistance with your return.

3

Refund Process

Once we receive and inspect your returned items, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

4

Exchanges

If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. This ensures the fastest processing time.

5

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 48 hours of delivery. Include photos of the damage and your order number, and we will arrange a replacement or full refund at no additional cost to you.

Questions?

Our customer support team is happy to help with any return or refund question.
Email: support@apex-gi.com